Supervises and evaluates paraprofessional and professional staff at branch location. Assists in the planning and implementation of all branch activities and monitors and oversees all aspects of circulation and branch functions. All library staff are expected to use quality customer servicewith both internal and external customers.
EXAMPLES OF DUTIES:
Explains and interprets Hernando County Policies and Hernando County Public Library System policies and procedures to staff and patrons.
Works in collaboration with internal and external customers (staff, county departments,vendors and public) to fulfill the library mission. Acts as front line person forcommunicating and enforcing library and county policies. Works with individuals toresolve problems. Assists in difficult service interactions.
Monitors and oversees all aspects of the branch library’s functions which includes reference, programs, circulation functions and day to day operations.
Trains, schedules, supervises, and evaluates branch staff; trains, schedules and coordinates volunteers; may cross train non-circulation staff in circulation functions.
Conducts reference interviews, assists public in locating and selecting materials, instructs customers in the use of library materials and technology, answers questions at public service desks, on the telephone, and via email.
Compiles and organizes ongoing daily, monthly, and yearly branch statistics and prepares reports, including weekly bank deposits and financial reports.
Responsible for management of library inventory at assigned branch.
Monitors security and maintenance of the facility and places work orders as necessary.
Provides training and guidance to staff; reviews and informs staff of new resources, programs, services, policies, procedures, and other important communications.
Participates in programming and outreach events; promotes community awareness of library resources, services, and programs; ensures staff participate in events and promotion.
Models quality customer service behaviors, actively pursues improvement in customer service delivery, including actively greeting customers, observing and responding to their needs, and creating an environment of friendly and active engagement with customers.
Conducts and attends regularly scheduled staff meetings and one-on-one meetings.
Promotes understanding of library collections and resources and may conduct branch tours.
Regular attendance and availability during all operating hours, with the ability to work at anyHernando County Public Library System location.
Bachelor’s Degree in related field required (MLS preferred) with five (5)years of progressively responsible library experience required or acombination of education and experience equivalent to six (6) years whichhave been in the direct delivery of library services
Five (5) years experience in the delivery of library services withdemonstrated supervisory ability required. Minimum of four (4) year ofsupervisory experience required.
Physical address where the job position is located.