*Position requires a Master's degree but students who are close to completing their studies are encouraged to apply.
Nature of Work
**Position includes evening and weekend shifts and is responsible for Interlibrary Loans**
Provides reference and instructional services in individual and group settings using print and non-print resources; assists patrons in locating and obtaining materials and information; provides effective and efficient interlibrary loan service for Northwest Regional Library System patrons and other libraries.
Essential Functions and Responsibilities
- Furnishes information on library activities, facilities, rules, and services.
- Describes or demonstrates procedures for navigating the public access catalog, electronic resources, and the Internet. Explains and assists in use of reference resources, such as book and periodical indexes, to locate information.
- Receives NWRLS patrons’ interlibrary loan (ILL) requests for items not found in the NWRLS collection and verifies requests for accuracy; executes in-depth searches within the ILL software using a variety of sources and bibliographic search techniques to locate requested materials.
- Processes ILL materials by verifying accuracy of items, preparing materials for patrons, and notifying patrons. Prepares items for return shipping at the end of the loan period.
- Processes requests from other libraries to borrow NWRLS materials, including item verification and preparation for shipping.
- Maintains ILL statistics monthly; submits statistics to NWRLS supervisor and statewide ILL coordinator each month.
- Maintains thorough understanding of library ILL polices and procedures and makes suggestions to management for improvement.
- Conducts virtual reference services.
- Searches files, reference shelves, and computerized information systems to locate requested information. Answers queries on complicated reference subjects, including formulating and processing on-line search requests.
- Participates in library outreach programs and conducts library tours.
- Provides instruction and actively participates in the development and design of computer classes and classes on use of the library and its resources.
- Assembles and arranges displays of books and other library materials.
- Helps organize and maintain reference materials.
- Compiles bibliographies and develops library user guides, both printed and electronic.
- Assists in reference collection development, including planning and promoting electronic information resources and services.
- Promotes goodwill through publicity efforts such as speeches, tours and programs. Represents the library at community, social, and business gatherings.
- May participate in answering calls to the Citizens Information Center phone line when an emergency is declared in Bay County.
- Maintains and increases skills while keeping abreast of current developments in the library field through continuing education, professional reading, workshops and conferences, and electronic resources, such as listservs.
- Regular reliable full-time attendance as scheduled.
- The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department.
- Performs other related duties as assigned.
Knowledge, Abilities and Skills
- Must have good interpersonal and communication skills to deal with public.
- Outstanding project management and organizational skills.
- Excellent oral and written communication skills.
- Proficient in the use of MS Word, Excel, and Outlook is essential.
- Ability to read, analyze, and interpret general business periodicals and professional journals.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from managers, library staff, and the general public.
- Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to type; experience with word processing; proficient in use of graphical operating systems; experience with computer systems maintenance, including troubleshooting hardware and software problems, installation of peripherals, upgrade and repair of hardware, and installation of software applications; proficient in searching Internet, Web, and electronic databases.
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
Work is primarily performed in an indoor, climate-controlled environment and has moderate exposure to disagreeable elements (e.g., irate customer, extreme noise, heat, odors, heights and/or dust).
This position requires stooping, crouching, walking, pulling, lifting, grasping, hearing, visual acuity (i.e. seeing up close, seeing far away, depth perception), kneeling, reaching, pushing, talking, standing, climbing, finger movement, repetitive motions. Frequent lifting 10 to 25 pounds; occasional lifting up to 50 lbs. Employee must be able to push or pull a loaded two-sided, six shelf book cart. Employee must occasionally retrieve library materials by climbing and/or reaching to top shelves of standard 84” library shelving and stooping to floor-level shelves of library shelving and bottom drawers of file cabinets.
Physical address where the job position is located.
Bay County Public Library, Northwest Regional Library System
Bay County Public Library
898 W. 11th Street