The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The Otto Richter Library has an exciting opportunity for a full-time Library Technician/Information Specialist to work at the Coral Gables Campus.
Reporting to the Program Lead for Information Literacy and Instructional Design, the Information Specialist is responsible for providing research assistance in the use of electronic and print information resources, providing basic computing support to patrons, answering information, research, and computing questions received in person, by telephone, via email, or chat in the University of Miami Libraries’ Learning Commons. Actively refers patrons (students, faculty members, employees, and community members), to Learning Commons’ partner services, including the Writing Center and the Camner Center for Academic Resources. Provides guidance to Peer Research Consultants (undergraduate and graduate student employees) in the evenings and on Sundays and works with liaison librarians on projects.
Work schedule: Full time, Sunday through Thursday, 2 p.m. – 10 p.m., with some exceptions.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following, although other duties may be assigned:
Information and research assistance
Provide assistance with patron queries requiring extensive knowledge of general library services, collections, policies, and systems.
By asking follow-up questions, determine patrons’ informational needs.
Provide research assistance for the library’s online catalog and electronic resources.
Answer directional and informational questions.
Make referrals to liaison librarians for more specialized research assistance.
Provide referrals to, and basic information about, other Learning Commons services, including the Writing Center, Camner Center for Academic Resources, Math Lab, and Creative Studio.
Provide support for the Learning Commons computing by:
Maintaining strong knowledge of productivity software.
Reporting network issues.
Attend biweekly department meetings.
Create and update research guides.
Promote the use of Open Access (OA) and Open Educational Resources (OER).
In pursuit of the Libraries’ and University’s strategic objectives, model the University’s “DIRECCT” values (diversity, integrity, responsibility, excellence, compassion, creativity, and teamwork) and actively work to promote them.
Electronic Thesis & Dissertation support
Provide formatting support as needed to UM graduate students prior to uploading documents to the institutional repository.
Create, update, and maintain relevant formatting tutorials on the UM Libraries’ website, in collaboration with the Dissertation Editor at the University of Miami Graduate School.
Collaborate with the Richter Library Learning & Research Services Department to provide outreach to graduate students.
Liaise with the Digital Publishing Specialist and maintain a working knowledge of Scholarship@Miami, the online scholarly repository.
Collaborate with the Dissertation Editor, Digital Publishing Specialist, and the Program Lead for Information Literacy and Instructional Design to provide in-person and virtual training to graduate students writing dissertations and theses.
Peer Research Consultant Program
Assist with supervision of the work of Peer Research Consultants, in collaboration with the Peer Research and Learning Coordinator.
Promote a welcoming and collaborative customer service environment among the Peer Research Consultants in the Learning Commons.
Provide back-up Research Service Point scheduling and student timecard approvals, as needed.
Two years of experience working in academic or public libraries.
Excellent customer service skills.
Proficiency and troubleshooting experience in Windows operating system and Microsoft Office productivity software, as well as other document preparation software, such as Adobe Acrobat Reader, and open software alternatives like LibreOffice.
Strong self-motivation and team player.
Ability to work in a changing, progressive environment.
Previous experience with formatting professional documents.
Position will develop proficiency in the following on the technical skills
Knowledge of library and departmental policies and procedures.
Knowledge of Ex Libris’ Alma integrated Library System and Primo Discovery Layer.
Ability to use Workday to supervise student employees.
Ability to use Workday to order office supplies for the department.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Physical address where the job position is located.
Please apply here: https://umiami.wd1.myworkdayjobs.com/UMCareerStaff/job/Coral-Gables-FL/Library-Technician-Information-Specialist_R100053186-1