Job: Head of Access Services

General Information
Head of Access Services

Number position available:

Compensation will be competitive and will be commensurate with the experience and qualifications of the person selected

Job Category:

Position REQUIRES a Master's degree from an ALA accredited program.


Under the direction of the Associate Dean for Access & Discovery Services, the Head of Access Services provides leadership, management, and coordination for all aspects of the Access Services Department, consisting of Course Reserves, Interlibrary Loan/Document and Delivery Services, Circulation Services, and Stacks Management in Richter Library and Weeks Music Library, and collection space utilization in Off-Site Storage. This position also creates and implements a vision for library-wide Access Services in consultation with the subject-specialty libraries, including Architecture, Business, Marine and Atmospheric Sciences, and Medical. This position has a key role in developing, evaluating, and implementing innovative, user-focused services for delivering academic information resources to the University community and fostering an environment of responsive and welcoming customer service. Access Services develops and implements access policies and trains front-line staff and student employees. Additionally, this position serves as a copyright resource. Access Services is a key library partner in the Learning Commons, a strategic initiative to improve student learning at the University by offering coordinated, co-located academic support services. In this role, they serve as a standing member of the Libraries Leadership Team, Public Services Council, Alma Fulfillment Group, and Emergency Response Team. As appropriate, the incumbent will engage with other library and campus colleagues on evolving projects and services like the Libraries master planning, Richter Library’s first floor renovations, seat booking reservation system.





  • Administers all aspects of Access Services: Circulation, Interlibrary Loan/Document Delivery Services, Course Reserves, and Stacks Management in Richter Library and Weeks Music Library. Helps to administer Off-Site Storage operations;
  • Oversees Access Services operations, including hiring, training, supervision, and evaluation of department staff and a significant number of student assistants;
  • Coordinates cross-functional activities among the individual units within Access Services;
  • Advises on Access Services in other subject-specialty libraries, including Architecture, Business, Marine and Atmospheric Sciences, and Medical.
  • Fosters a work environment that supports staff development, and ensures quality, efficiency, and responsiveness of user service surrounding circulation, course reserves, study space, visitor access, and resource sharing;
  • In collaboration with relevant stakeholders, develops, coordinates, and communicates access and circulation policies to patrons and library staff; handles complex patron situations with tact, discretion, and equity;
  • Manages the workflow and timely delivery of print materials from off-site storage to campus libraries and specific users;
  • Responsible for the integrity of the patron database, maintaining circulation parameters of the online system, and providing support/troubleshooting for the circulation module of the library services platform in coordination with the Alma Administrators and Alma Fulfillment Group;



  • Manages departmental budget and oversees billing and collection of fines for library materials;
  • Maintains, analyzes, and reports statistics on space utilization, usage of library materials, and Access Desk transactions;
  • Develops and enhances new/existing user services in areas such as course reserves, document delivery, and electronic reserves;
  • Serves as the Libraries’ resource person for copyright compliance for interlibrary loan and course reserves;
  • Works closely with the Research and Assessment Librarian and identifies user needs and gaps in service effectiveness through qualitative and quantitative assessment;
  • Monitors collection capacity in library facilities and works with Associate Deans to identify appropriate strategies for collection transfer, storage, and/or de-selection;
  • Serves as liaison to the Learning Commons, Metadata & Discovery Services, and other library departments in support of the projects, services, and physical space renovation planning;


Collaboration & Communication

  • Communicates frequently and effectively with all University staff, faculty, and administrators in a timely manner regarding procedures, policies, and other necessary information;
  • Maintains a helpful and supportive customer service behavior with all library customers internal and external;
  • May serve as a standing member of the Libraries’ Emergency Response team; serves as a standing member of the Departmental Representatives Group, Public Services Council, and Alma Fulfillment Group; participates in Library and University organizations, committees, task forces, and teams as appropriate;
  • Networks, collaborates and actively participates in local, regional, national, or international organizations regarding issues in access services, resource sharing and document delivery, and academic librarianship;
  • Represents and promotes the University of Miami Libraries in local, state-wide, regional, national, or international organizations as appropriate.
  • In pursuit of the Libraries’ and University’s strategic objectives, models the University’s “DIRECCT” values (diversity, integrity, responsibility, excellence, compassion, creativity, and teamwork). 



The Head of Access Services reports to the Associate Dean for Access and Discovery Services. Direct reports are the Circulation Manager, Interlibrary Loan & Course Reserves Manager, and the Off-Site Storage/Collections Manager.



Works on a daily basis with library faculty, teaching faculty, staff, student employees, students, alumni, community patrons, and other campus units.  Exercises authority, recommends and participates in decisions and actions at the organizational level.



  • Master's degree in library science from an ALA-accredited program or equivalent.
  • Three years or more professional experience of increasingly responsible professional experience in an academic research library.
  • Significant successful staff supervisory experience in a busy, team-oriented setting.
  • Experience with customer service training and promoting services to user communities.
  • Demonstrated success in project management, including ability to manage multiple priorities and solve problems within timelines.
  • Demonstrated initiative and service commitment to library users.
  • Commitment to fostering an environment of equity, inclusion, and diversity.
  • Evidence of ability to communicate effectively, judiciously, and tactfully, both orally and in writing with faculty, students, and University/Library staff.
  • Ability to maintain effective working relationships with colleagues, faculty, and staff in a complex and rapidly changing environment.
  • Evidence of continued professional development, involvement, and contribution.



  • Experience with circulation, reserves, and/or interlibrary loan.
  • Experience with assessment of user services and data analysis tools.
  • Record of promoting equity, inclusion, and awareness of diversity by including individuals of diverse identities and perspectives.
  • Knowledge of trends in the field, and familiarity with current practices for copyright compliance and fair use.


Job open date:

Application deadline:
Open Until Filled

Apply at:

Additional information
Library Type:
  • Academic Libraries

Job Type:

Job Location

Physical address where the job position is located.

Job Place:
Richter Library, University of Miami

Job Location:
Southeast Florida

1300 Memorial Drive

Coral Gables



Institution Information
Institution Name :
1300 Memorial Drive, Coral Gables, FL 33146

1300 Memorial Drive

Coral Gables



Contact Information / How to apply
Contact Name:
Glen Wiley

Contact Email:

Contact Phone:

Contact Fax:

How to apply

Review of applications will begin immediately and continue until the position is filled. The Libraries will be flexible during this time and will conduct most or all of this search remotely. The start date for this position is no earlier than March 1st, 2021. Applications should be submitted at Applications must include a letter of interest, curriculum vitae and the names of three references.  Materials should be combined in one .pdf file and uploaded when prompted for one’s Resume/CV (5MB max).

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