Job: Librarian, Senior - Customer Relations (2022 FLA Library of the Year!)

General Information
Librarian, Senior - Customer Relations (2022 FLA Library of the Year!)

Number position available:

$57,052.11 - $85,567.46 Annually

Job Category:

Position REQUIRES a Master's degree from an ALA accredited program.


Librarian, Senior - Customer Relations

The purpose of this classification is to perform senior level professional library work, including supervision of daily subdivision operations and it's staff; participation in the planning and implementation process; monitoring of library budget and service programs; assisting patrons; selecting and recommending materials for collection; determining patron informational needs; searching electronic databases; and creating reports. 

Essential Functions

The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification.  They are not listed in any order of importance.  The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.  Other duties may be required and assigned.

Establishes schedules, programming and/or customer service methods.

Implements policies and procedures; and reviews and approves payroll.

Supervises, directs, and evaluates work of assigned staff, addressing employee concerns and problems; directs work, counsels, and manages employee performance.

Advises individuals seeking information.

Compiles bibliographies and assembles materials on special/timely topics.

Compiles statistical reports for a variety of library services.

Develops, evaluates and monitors library materials for collection; reviews and recommends books and non-book selections for collection based upon national and local collection development standards.

Collects and manages monies from the sale of items and/or the printing jobs for patrons.

Participates in the budgeting process, including setting goals and strategic planning.

Participates in the planning, development and design for displays and exhibits.

Performs research and evaluates the relevance of information as related to patron informational needs; provides reference/research assistance to patrons by answering specific questions either in person or by telephone and/or e-mail.

Plans, coordinates and implements library programs.

Provides bibliographic instruction to the public.

Provides telephone service by answering questions dealing with programs, services and the Library collection.

Monitors and evaluates volunteer program; trains volunteers; and monitors and coordinates staff for seasonal programming.

Advises and instructs patrons in the use of the Internet and other electronic databases.

Collaborates with library colleagues on grant project development and proposal writing.

Serves on appropriate committees and represents the Library in the community.

Keeps abreast of national, state and local developments.

Participates in Collection Development, Collection Management, reviewing customer requests and making the appropriate recommendations for additions and deletions.

Oversees and ensures professional and paraprofessional staff are providing exceptional customer service to Library patrons.

Assists in marketing the library; speaks to community groups; arranges tours and other special activities; designs and implements response to public needs and concerns. 

Conducts in-service training within assigned division for professional and paraprofessional staff including orientation.

Evaluates staffing levels and prepares scheduling of staff for all customer service points.
Serves as a member of the Library Leadership Team.

Performs other related duties as required.


Masters degree in Library and Information Science, from an ALA accredited university or college; supplemented by three (3) years previous experience involving professional library work, with two (2) years of supervisory experience. Must possess and maintain a valid Florida driver's license.


Job open date:

Application deadline:

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Additional information
Library Type:
  • Public Libraries

Job Type:

Job Location

Physical address where the job position is located.

Job Place:
Boynton Beach City Library

Job Location:
Southeast Florida

100 East Ocean Avenue

Boynton Beach


Palm Beach

Institution Information
Institution Name :
Boynton Beach City Library

100 East Ocean Avenue

Boynton Beach



Contact Information / How to apply
Contact Name:
Jakeera Jourdan

Contact Email:

Contact Phone:

Contact Fax:

How to apply

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