UNIVERSITY OF WEST FLORIDA
Florida Virtual Campus
Help Desk Analyst - 122350
The Florida Virtual Campus invites applications for the full-time position of Help Desk Analyst, position #122350. This position is a member of the Help Desk and reports to the Help Desk Manager for the Florida Academic Library Cooperative (FALSC) of the Florida Virtual Campus (FLVC) in Tallahassee, Florida. This position is responsible for answering questions, troubleshooting, analyzing, diagnosing, and resolving issues related to the statewide integrated library system, distance learning and student services applications, and internal support issues. This position also enters and updates cases in our case management system.
Minimum Qualifications: Master's degree in an appropriate area of specialization, or a bachelor's degree in an appropriate area of specialization and two (2) years of appropriate experience.
Preferred Qualifications: Bachelor's degree and two (2) years of experience in libraries, help desk or IT; Master's degree in one of the following areas may be substituted for the required professional academic experience: Information Studies, Library Studies, Education, Distance Education, and Educational Counseling. Two (2) years of professional experience in an academic environment.
Salary Range: $38,000 to 40,000 annually
Location: This position will be located in Tallahassee, Florida.
Tallahassee, state capital of Florida, is known for its beautiful natural environment and strong education community. Just 30 miles from the Georgia line, Tallahassee is a designated Tree City USA with miles of breathtaking canopy roads. Enjoy miles of winding trails for hiking and biking as well as paddle-friendly rivers all the way to the coast. Some of the nation's most beautiful beaches are just a short drive away.
Apply online at https://jobs.uwf.edu/. For the complete announcement position description, including qualifications and experience, and to apply please visit https://jobs.uwf.edu. This position will be Open Until Filled, with a preferred response date of February 22, 2019.
The University of West Florida is an Equal Opportunity/Access/Affirmative Action Employer. Any individual requiring special accommodations is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (Voice) or 1-850-857-6114 (TTY). A criminal background screening is required for successful candidates. E-verify requirements may apply for employment in certain positions.
Apply Here: http://www.Click2Apply.net/d9878xm2bwsyyyjp
Physical address where the job position is located.