General Information

Number position available:

$14.20 Hourly

Job Category:

Position DOES NOT require a Master's degree from an ALA accredited program.


Ensures the customer experience in all areas of the library is positive and exceed expectations; serves as floor supervisors; provides support to the circulation supervisor and specific areas of service such as, Bookmobile, Volunteer Supervisor, Teen Services, Room Rentals, Computer Lab Classes. Supports the Library's Strategic Plan initiatives and annual Goals and Objectives.

Assignment:  This position is responsible for supporting for bookmobile program, driving the vehicle and ensuring it is properly maintained and ready to serve the public. 

Customer Service

  • Assess patron inquires and match library services and sources to library services, programs and products

  • Maintains the library's collections and public areas to appeal aesthetically to patrons

  • Ensures a high level of satisfaction of patrons throughout their experience at the library

  • Creates a positive and welcoming environment within the library

  • Provides information to patrons and readers' advisory service

  • Leader among library support staff who remains positive in all encounters with the public and fellow staff; serves as floor supervisor – directing the library assistants in the daily duties and ensures work flow is continuous, courteous and effective

  • Amends the desk schedule as needed to ensure staff coverage of public areas

  • Collaborates with the Library Security Guard to ensure a safe environment for customers and staff



  • Instructs patrons in the use of the computer catalog

  • Facilitates computer literacy instruction, including catalog and database instruction

  • Provides computer assistance and troubleshooting by assisting patrons with: the Internet, e-mail accounts, downloading, saving, and printing documents and files, using office productivity software and helping with wireless access and Smart Access Manager troubleshooting

  • Proficiency in the using the Integrated Library System public and support services functions

  • Articulates and demonstrates technical concepts and procedures to all levels of staff

  • Basic proficiency and ability to help patrons with:

    • presentation, word processing and spreadsheet software programs

    • audio-visual and presentation equipment

  • Inputs, updates, accesses and retrieves data from a computer.



  • Maintains service and manages staff in the absence of a supervisor

  • Receives and resolves public complaints and/or issues or escalates to manager, when appropriate.

  • Assists in

    • scheduling, supervising, assignments, training and evaluation of staff

    • planning, determining budget and supply needs, and policy and procedure revisions

  • Oversees other assigned projects and manages staff to accomplish project goals



  • Plans programs to enhance interest in the library's collection and improve literacy

  • Promotes and develops community partnerships and working relationships

  • Speaks to local organizations to promote library services

  • Assists with programming by planning and presenting special programs in assigned departmental programs

  • Assists with public relations and publicity


Performs related work as required.


In addition to the customer service and floor supervisory duties listed above, area specific responsibilities follow:

  • Driving and parking the vehicle, daily inspections and taking the vehicle for service

  • Bookmobile / Outreach customer service and main library duties as assigned

  • Assists Library Outreach Liaison with Bookmobile collection maintenance

  • Creates and implements programs for children, teen and adults for Outreach Services

  • Facilitates working relationships with non-profits, businesses and other organizations to broaden customer base

  • Prepares daily, weekly and monthly reports
  • Ensures the customer experience in all areas of the bookmobile and outreach are positive and exceed expectations through customer service and the delivery of programs such as story time and literacy programs



Knowledge, Skills and Abilities

  • Proficiency in locating library materials through the computer system and collection
  • Ability to quickly assess customer needs and offer recommendations or options
  • Expected to meet established service metrics and assist in fulfilling department goals


Training and Experience

  • Bachelor degree in Library Science or related program

  • Minimum of one year of current experience in library operations and/or library science coursework required

  • Excellent command of the English language and ability to communicate with all customers and patrons.  Fluency in Spanish is preferred.

  • Valid Florida Driver's License or valid license from another state for transfer within 30 days of hire

Core Competencies (Knowledge, Skills, and Abilities)

  • Team player with exemplary attendance and punctuality
  • Knowledge of basic principles and procedures of library operations
  • Organizational and project management skills
  • Avid reader with in-depth knowledge of reading trends
  • Passion for helping others, working with people and ensuring patron satisfaction
  • Analytical skills to
    • assess resources

    • make recommendations for purchasing materials, starting or modifying services

    • analyze data and prepare summary reports including text and graphics

  • Supervision of staff when assigned
  • Creativity to:
    • enhance the user experience at the library
    • be innovative in approach to library service
  • Professional, calm and reassuring presence in challenging situations
  • Community service experience

  • Effective communicator who works well with others using a variety of methods

  • Adapt to change and challenges effectively.

  • Team orientation who can be counted on to do your part.

  • Able to effectively work with a diverse group of people using a variety of strategies

  • Aligns work to help achieve the library's mission and inspire others to follow the lead

  • Life-long learner interested in ongoing improvement of skills and knowledge

  • Critical thinking and problem-solving abilities

  • Positive attitude and friendly demeanor


Demonstrate leadership qualities and behavior in:

  • Public speaking

  • Decision making

  • Initiative and follow through

  • Promoting library services

  • Participation on committees and in professional groups


Job open date:

Application deadline:
Open Until Filled

Apply at:

Additional information
Library Type:
  • Public Libraries

Job Type:

Job Location

Physical address where the job position is located.

Job Place:
Tampa Bay (Largo), FL

Job Location:
Central Florida

P. O. Box 296




Institution Information
Institution Name :
Tampa Bay (Largo), FL

P. O. Box 296




Contact Information / How to apply
Contact Name:
Human Resources

Contact Email:

Contact Phone:

Contact Fax:

How to apply

For the job description and application instructions, please go to:

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