OPS – Sr. Instructional Support Specialist for Writing & Front Desk Support (Job ID: 1000579)

Departmental Mission:

As a key component for faculty and student success within the College’s Academic Services division, Learning Resources dynamically integrates library and tutoring services into one centralized department that supports the mission of developing and sustaining innovation in research, learning, and technology; fostering and supporting intellectual curiosity, academic independence, and student achievement; and establishing and nurturing strong partnerships and connections with students, faculty, staff, and the community.

Position Expectations:

This part-time Sr. Instructional Support Specialist provides out-of-class support to students through individual appointments and small group instruction, both in person and online. The specialist will support students with writing assignments for a wide variety of classes across the curriculum. A variety of tutoring styles are encouraged to meet the needs of the students.

The specialist will also provide staffing at the information desk for Clearwater Learning Resources located on the second floor of the library building. While staffing the desk, the specialist will assist students with library materials, computer application issues, printing, Wi-Fi, the learning management system, scheduling appointments, and creating student/staff/faculty ID cards.

As part of a team of professionals, the successful candidate for this position should be able to:

• Demonstrate knowledge and experience in providing clear explanation and instruction of basic and advanced writing concepts and of the writing and communication process in various formats;
• Patiently explain concepts, using varied instructional methods, to empower the student to find solutions, so the student feels confident to work independently;
• Show ability to work successfully with students from diverse educational, cultural, age, and social backgrounds, and of varying abilities, to foster an environment of student belonging;
• Exemplify the attitude, desire, and skills to build strong partnerships with faculty, the writing and communications team, and the college-wide Learning Resources department;
• Demonstrate strong presentation, outreach, and public speaking skills;
• Compile, design, and deliver instructional materials for individual, group, and online settings;
• Switch between subject and topic areas throughout the day and to manage multiple initiatives within a changing, fast-paced environment;
• Focus on student-first customer service in an open, busy, collaborative, learning facility;
• Instruct, assist, and provide any necessary troubleshooting for patrons with general technology questions, hardware and computer application issues, library resources and databases, printing, Wi-Fi, the learning management system, and the appointment scheduling app; and
• Manage meeting rooms, study rooms, computer usage, and walk-in tutoring requests, and create student/staff/faculty ID cards.

Candidates must be able to work the bulk of their scheduled hours during the busiest time of the day (Monday-Thursday, 8:30 AM-3:30 PM). Occasional evenings (until 8 PM) or weekends may be required. Preferred qualifications include applicants that have an advanced degree in a relevant field, and/or classroom experience. Bilingual (English/Spanish) is a plus.

Position Summary: 

This class is the second of four levels in the Instructional Support series. Incumbents develop and maintain tutoring support lessons and materials for courses and promote tutoring services.  Responsibilities may include developing resource materials for tutors; tracking tutoring services; training less experienced tutors; specializing in unique tutoring services (eg. learning disabilities); and performing the duties of the lower level.