Information Technology Manager

This is an administrative position appointed by and reporting to the Executive Director. Responsible for planning, managing, supporting, and evaluating a range of library systems including but not limited to the Cooperative’s Integrated Library System (ILS). Will act as the central contact between vendors and PPLC member libraries. Responsible for coordination of all countywide databases and electronic platforms. Works closely with the Executive Director, and Member Library staff.

ESSENTIAL FUNCTIONS
• Serves as the primary contact between the Cooperative and vendors.
• Works with Customer Support to resolve issues and make required changes.
• First level troubleshooting to resolve member questions or issues that fall within their skill set.
• Works with member library staff to identify, test, and implement policies and procedures.
• Reviews, evaluates, and plans for upgrades.
• Keeps current on latest technology and enhancements to software systems.
• Creates and distributes reports using system reporting software, Excel, and others as appropriate.
• Provides support and training to member library staff as needed.
• Performs database cleanup as needed (i.e. Item records, Bibliographic records, Patron records, etc.).
• Validates, synthesizes, amends, edits, and merges data as needed.
• Works as part of a team on installation and customization projects.
• Manages configuration changes as needed.
• Coordinates communication between member libraries, vendors, PPLC webmaster, and other parties as needed.
• Represents the PPLC at conferences and workshops as needed.
• Participates in in-house and Cooperative level meetings to provide guidance as needed.
• Works with the Executive Director and other PPLC staff on Cooperative projects and initiatives.
• Provides in-house support and troubleshooting for technical issues.
• Works with PPLC Executive Director and member library staff to create, test, and implement policies and procedures regarding cataloging and patron data entry.
• Reviews, evaluates, and recommends annual updates to policies and procedures.
• Provides thorough analysis on data in ILS to ensure policies and procedures are being followed.
• Keeps current on latest trends and technology regarding data continuity (LC, MARC, DDC, etc.).
• Creates, updates, and disseminates user documentation.
• Provides support and training to member library staff as needed.
• Provides monthly activity reports to Executive Director, by the 10th of each month.
• Performs other duties as required.