Website Charlotte County Libraries & History
Come join our Charlotte County Libraries & History team in sunny Southwest Florida as we serve the needs of our patrons through innovative programming and learning opportunities. Located on beautiful Charlotte Harbor and the Gulf of Mexico, Charlotte County offers many opportunities for water sports and outdoor activities. With just a short drive, sporting events, amusement parks, museums, and musical and theatrical performances are within your reach.
General Summary & Essential Responsibilities
Performs professional library work in the application of technical skills and knowledge to a variety of library functions such as archives, cataloging, acquisitions, book selection, and children and/or reference services. Work may include providing leadership and instruction to a small staff engaged in work related to library activities. Work requires the use of sound judgment and initiative in developing solutions to problems, interpreting general policies, and determining work methods in meeting public needs for library materials and services. Work involves continuous public contact, requiring the exercise of considerable patience, tact, and diplomacy.
ESSENTIAL JOB FUNCTIONS
Provides exceptional customer service to library patrons and the public; greets visitors and directs to areas of library; provides assistance and information related to library programs, services, materials, facilities, equipment, fees, and procedures; resolves problems and/or complaints via all forms of communication.
Assists patrons in requesting, selecting, and locating library materials; researches book titles, book availability, patron records, or related information and assists patrons in the use of public access computers and internet.
Participates in the selection, retention, and general development of library collections; reviews patron requests; makes recommendations and/or selects books for purchase; prepares order lists for purchase of library materials; and removes/weeds outdated, worn, and little-used materials from library collections as needed.
Develops and implements library programs; plans, organizes, and conducts educational and cultural programs, book talks and other programs and events; visits County schools and recreation centers and attends special events to promote use of the library and literacy; and maintains records of program participation.
Processes inter-library loan requests from patrons and other libraries; verifies and identifies requested materials; receives/processes borrowing requests and incoming material; and completes internal/external documentation.
Instructs patrons in use of various library systems and resources, such as the Internet, Dewey Decimal system, indexes, databases, printers, software programs, network programs, etc.; provides guidance, direction, and technical expertise.
Conducts computer training classes for library staff and members of the public and prepares instructional materials.
May plan, assign, schedule, and review the work of a small team of employees and/or volunteers engaged in general library work.
Prepares reports and maintains records relating to library activities.
Performs original cataloging, oversees the cataloging format, and makes decisions pertaining to bibliographic data.
Research, locate, and provide information in response to public requests, programming and activities.
May properly safeguard cultural assets and historical collection and make those assets available for research and study.
May maintain environmental and storage conditions and supplies necessary to preserve cultural assets and historical collection.
Provides exceptional customer assistance, problem-solving, and/or complaint resolution by all forms of communication.
Education and Experience:
Master’s Degree in Library Science
One (1) year experience in customer service, preferably in libraries.
Possession of a valid, State of Florida driver’s license. Requirement exists at the time of hire and as a condition of continued employment.
Knowledge, Skills and Abilities
Knowledge of departmental policies, plans, and procedures.
Knowledge of modern office practices, plans, and procedures.
Knowledge of Microsoft Word, Excel, PowerPoint, and other job-related computer programs and software applications.
Knowledge of the principles and practices of modern library work.
Knowledge of the methods, practices, and techniques used in library classification and cataloging, and the ability to apply this knowledge to specific work assignments.
Knowledge of reference methods, techniques, and sources used in library work.
Knowledge of book selection standards and policies of the library system.
Skills in use of standard office equipment and software applications including personal computer and microfilm viewer operations.
Skill in proficient in internet searching techniques and use of electronic resources.
Skill in effective communication, both orally and in writing.
Skill in prioritizing and organizing work.
Skill in the use of office equipment such as a computer, multi-line telephone system, scanner, fax machine, and copier.
Ability to learn and teach standard library tasks and routines.
Ability to communicate clearly and concisely, both orally and in writing; ability to understand and follow oral and written instructions.
Ability to establish and maintain effective working relationships with employees and library patrons; proficiency in providing positive customer service.
Ability to operate a motor vehicle.
Ability to provide internal/external guidance and customer assistance via all forms of communication.
Ability to use computers for data entry, word processing, and/or accounting purposes.
Ability to author reports, business correspondence, and procedure manuals.
Ability to establish and maintain effective working relationships with managers, service providers, other employees, and the general public.
Charlotte County is an Affirmative Action/ADA/Veterans’ Preference and Equal Opportunity Employer.
Women, minorities, and persons with disabilities are encouraged to apply.
Apply at https://www.governmentjobs.com/careers/charlottecountyfl