Website Barbara S. Ponce Public Library
There are two open positions which must be applied for separately.
30-35 hr This position is for our Early Literacy team. Ideal candidate will be comfortable working with young children (ages 0-7) and their families.
20-29hr This position is for our Tween/Teen team. Ideal candidate will be comfortable working with children (ages 8-18 years old) and their families.
Definition: Under direct supervision, this is a paraprofessional job classification that applies library science knowledge and techniques, often gained through on-the-job experience, in the performance of proactive customer service duties, technical duties and/or public programming activities.
Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
Provides customer service and assists patrons in making effective use of the library. Familiarizes patrons with library resources and explains rules and policies. Answers basic directional and informational questions about library materials, programs, online resources, and technology. Assists patrons in using library computers, printers and similar equipment. Helps patrons access the library’s physical and digital collections and may assist with planning or presenting educational or recreational programs to promote their use. Refers patrons to staff librarians for more complex research questions, in-depth technical assistance, specialized requests for materials, or complicated patron disputes/complaints.
Uses the library’s automated system to manage patron transactions and account issues as well as to control inventory and provide access to the library’s collection. Uses the library catalog to locate materials and place requests. May add and update item records and repair materials. Negotiates basic account disputes or complaints. May use other software applications or web-based programs to order library materials, track expenditures, create promotional handouts, etc.
Staff assigned to the youth services section will regularly participate in storytelling and other children’s activities and will be expected to have some familiarity with literature and resources for youth, the general interests and needs of youth, and techniques for working effectively with youth.
Additional duties that may be required are (but not restricted to): may be assigned to work in any section of the Library; may assist with training volunteers to assist with clerical and other tasks.
Knowledge, Skills and Other Characteristics:
Skill in providing positive customer service to people of all ages and backgrounds. Skill in use of computers, Internet and common software applications. Skill in adapting to change and embracing new tasks and technologies. Skill in multi-tasking and maintaining productivity while managing frequent interruptions. Skill in effective verbal and written communication, comfort with public speaking. Ability to work effectively in a team environment and to contribute to collaborative projects. Ability to demonstrate initiative and to approach challenges with positivity and creativity. Ability to maintain work attendance and to demonstrate flexibility to meet the library’s needs. For youth services: Skill in working with youth, planning children’s activities.
Physical Requirements: Requires extended periods of standing and considerable bending, stooping, sitting, pushing, pulling, walking, and movement of objects weighing up to 50 pounds. Requires extensive use of computers, voice, and electronic communications systems.
Employees are required to pass the National Incident Management System (NIMS) training courses identified for their position and listed in the most recent version of the NIMS Training Guide within one (1) year of placement into this position.
Qualifications: Requires high school diploma or GED. Some college helpful. Demonstrated success and growth in the field of customer service preferred. Experience working with children preferred.
Link to City Employment page is here. Positions are listed separately and must be applied for individually.