From the basic job description:
Provides customer service and assists patrons in making effective use of the library. Familiarizes patrons with library resources and explains rules and policies. Answers basic directional and informational questions about library materials, programs, online resources, and technology. Assists patrons in using library computers, printers and similar equipment. Helps patrons access the library's physical and digital collections and may assist with planning or presenting educational or recreational programs to promote their use. Refers patrons to staff librarians for more complex research questions, in-depth technical assistance, specialized requests for materials, or complicated patron disputes/complaints.
Uses the library's automated system to manage patron transactions and account issues as well as to control inventory and provide access to the library's collection. Uses the library catalog to locate materials and place requests. May add and update item records and repair materials. Negotiates basic account disputes or complaints. May use other software applications or web-based programs to order library materials, track expenditures, create promotional handouts, etc.
Skill in providing positive customer service to people of all ages and backgrounds.
Skill in use of computers, Internet and common software applications.
Skill in adapting to change and embracing new tasks and technologies.
Skill in multi-tasking and maintaining productivity while managing frequent interruptions.
Skill in effective verbal and written communication, comfort with public speaking.
Ability to work effectively in a team environment and to contribute to collaborative projects.
Ability to demonstrate initiative and to approach challenges with positivity and creativity.
Ability to maintain work attendance and to demonstrate flexibility to meet the library's needs.
All staff work regular evening and weekend (day) shifts; not just daytime shifts.
All staff may participate in social media postings, staff committees, etc. and can expect to be cross-trained in other sections of the library during their tenure.
Additional duties that may be required are (but not restricted to): may be assigned to work in any section of the Library; may assist with training volunteers to assist with clerical and other tasks.
High school diploma or its equivalent required. Some college and/or public library experience related to the job posting is preferred. For this posting, previous experience working with children is also preferred.
Physical address where the job position is located.
Applicants MUST apply online through the City's online system at https://selfservice.pinellas-park.com/MSS/EmploymentOpportunities/default.aspx.
Please be thorough and list your past 15 years' worth of jobs on the application. Resumes can be uploaded to the system; all jobs and academic degrees listed on an applicant's resume should also be listed in the application.